Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.ĭeriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. Measure team performance, spot trends to prevent issues, and monitor customer happiness.Įvery customer has an auto-populated, editable profile. Simple automation system based on if/then logic. Help Scout’s collaboration features keep everyone on the same page. It allows its users to organize better, assign the right email to the right person, respond faster and track everything.Īlso, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.Ĭreate multiple mailboxes for each shared email address. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.

This is powerful and simple customer support and ticket management software. It smoothly integrates with other apps and business systems. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.Ĭustomers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved.

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